Emotional intelligence, a.k.a. emotional quotient, used to be terms that, when used, many of us might have said, “Huh? What’s that?” Nowadays, not so much. Most of us know it involves things like self-awareness and empathy. But actually practicing it … well that’s a whole different story. In this episode, we explore what having – or not having – emotional intelligence looks like, and how to have more of it.